Effective Date: February 3, 2026
Velobrisk Infotech Private Limited (“Velobrisk”, “we”, “our”, or “us”) values our clients and strives to provide high-quality digital marketing services. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for the services provided through our website, www.velobrisk.com.
1. Cancellations
- Service Request Cancellation:
- Clients may request cancellation of any service before work has officially commenced.
- Cancellation requests must be submitted in writing via email to [your official support email].
- Cancellation After Work Commencement:
- Once service delivery has begun, cancellations may be subject to partial charges based on work completed.
- The scope of work completed will be evaluated, and the client may be charged accordingly.
- Project-Based Services:
- For project-based engagements, cancellation is only effective upon confirmation from Velobrisk.
- Any work delivered up to the point of cancellation will be invoiced and is non-refundable.
2. Refunds
- Eligibility:
- Refunds are considered only if services are not delivered as per the agreed terms or there is a demonstrable failure on our part.
- Requests for refunds must be submitted within 7 days of service delivery.
- Non-Refundable Items:
- Any completed work, including strategy documents, designs, content, or campaign setups, is non-refundable.
- Fees paid for one-time services already delivered are not refundable.
- Refund Process:
- Once a refund request is approved, the amount will be processed within 14 business days using the original mode of payment.
- Refunds may be subject to deductions for any services already rendered or third-party costs incurred on behalf of the client.
3. Modifications to Services
- Clients may request modifications or rescheduling of services before work begins.
- Any changes after work commencement may be subject to additional charges.
4. Contact Us
For cancellations, refund requests, or related queries, please contact us at:
Email: velobriskmanagement@gmail.com
Phone: +917275662475
Website: www.velobrisk.com
We strive to resolve all concerns in a fair and transparent manner. Your satisfaction is important to us, and we aim to provide the best possible digital marketing experience.